{"id":2264,"date":"2014-01-31T16:04:00","date_gmt":"2014-01-31T08:04:00","guid":{"rendered":"http:\/\/www.zuola.com\/weblog\/2014\/01\/2264.htm"},"modified":"2014-01-31T16:04:00","modified_gmt":"2014-01-31T08:04:00","slug":"%e5%ae%a2%e6%9c%8d%e8%bd%af%e4%bb%b6%e8%b0%83%e6%9f%a5%e7%bb%93%e6%9e%9c","status":"publish","type":"post","link":"https:\/\/www.zuola.com\/weblog\/2014\/01\/2264.htm","title":{"rendered":"\u5ba2\u670d\u8f6f\u4ef6\u8c03\u67e5\u7ed3\u679c"},"content":{"rendered":"<p>\u6700\u8fd1\u5728\u627e\u5ba2\u670d\u8f6f\u4ef6\u3002\u8bb0\u5f55\u4e00\u4e0b\u8c03\u67e5\u7ed3\u679c\u3002<\/p>\n<ol>\n<li>\u5148\u662f\u770b\u5230name.com \u7684 <a href=\"http:\/\/support.name.com\/home\">http:\/\/support.name.com\/home<\/a> \u7528\u4e0a\u7684\u662fzendesk \uff0c\u53ef\u4ee5\u53d1\u90ae\u4ef6\u7ed9\u5ba2\u670d\uff0c\u7136\u540ezendesk\u63d0\u4f9b\u7684\u9875\u9762\u4e0a\u662f\u90ae\u4ef6\u6765\u5f80\u8bb0\u5f55\uff0c\u800c\u4f5c\u4e3a\u5ba2\u6237\u770b\u5230\u7684\u662f\u90ae\u4ef6\u56de\u590d\u3002\u5bf9\u4e8e\u5ba2\u6237\u6765\u8bf4\uff0c\u6839\u672c\u611f\u89c9\u4e0d\u5230\u5ba2\u670d\u662f\u7528\u7684WEB\u754c\u9762\u6765\u7ba1\u7406\u7528\u6237\u53cd\u9988\u7684\u3002Google Group\u4e5f\u53ef\u4ee5\u628aEMAIL\u4f1a\u8bdd\u5b58\u6863\u5230WEB\u9875\u9762\uff0c\u4f46\u611f\u89c9\u8fd8\u662fZendesk\u65b9\u4fbf\u8bb8\u591a\u3002<\/li>\n<li>zendesk \u7684\u670d\u52a1\u4e0d\u8d35\uff0c\u5e74\u4ed8\u7684\u8bdd\u4e00\u7f8e\u5143\u4e00\u4e2a\u6708\uff0c\u4e00\u5e74\u662f12\u7f8e\u5143\u3002 \u5165\u95e8\u7528\u8fd9\u4e2a\u4e0d\u9519\uff0c\u652f\u630114\u79cd\u8bed\u8a00\u5305\u62ec\u652f\u6301\u7b80\u4f53\u4e2d\u6587 <a href=\"http:\/\/www.zendesk.com\/product\/pricing\">http:\/\/www.zendesk.com\/product\/pricing<\/a> \u53ef\u4ee5\u514d\u8d39\u8bd5\u7528\u3002\u7f51\u7ad9\u4e0a\u8bf4box.com Groupon.com \u548c adobe \u90fd\u662f\u4ed6\u4eec\u7684\u5ba2\u6237\uff0c\u770b\u8d77\u6765\u5e02\u573a\u63a5\u53d7\u5ea6\u5f88\u9ad8\u7684\u6837\u5b50\u3002\u51c6\u5907\u53bb\u4f53\u9a8c\u4e00\u4e0b\u3002<\/li>\n<li>\u7136\u540e\u53d1\u73b0\u540c\u7c7b\u7684\u6709\u6765\u81eaSalesforce\u7684Desk.com \u7684\u670d\u52a1\u3002\u4f20\u7edf\u7684\u5ba2\u670d\u624b\u6bb5\u6709\u7535\u8bdd\u3001\u90ae\u4ef6\u3001\u5728\u7ebf IM \u7b49\uff0c Desk.com\u53ef\u4ee5\u5c06\u6765\u81ea\u7535\u8bdd\u3001\u90ae\u4ef6\u3001Twitter\u3001Facebook\u7b49\u793e\u4ea4\u7f51\u7edc\u7684\u7528\u6237\u53cd\u9988\u805a\u5408\u5728\u4e00\u8d77\u5e76\u63d0\u4f9b\u7b80\u5355\u6613\u7528\u7684\u7ba1\u7406\u65b9\u5f0f\u3002\u5165\u95e8\u7ea7\u7684\u662f36\u7f8e\u5143\u4e00\u5e74\uff0c\u4e0d\u652f\u6301\u6708\u4ed8\u3002&nbsp;<a href=\"http:\/\/www.desk.com\/pricing\">http:\/\/www.desk.com\/pricing<\/a> \u4e5f\u53ef\u4ee5\u514d\u8d39\u8bd5\u7528\uff0c\u6211\u4e5f\u51c6\u5907\u53bb\u4f53\u9a8c\u4e00\u4e0b\u3002<\/li>\n<li>\u542c\u8bf4&nbsp;<a href=\"http:\/\/supportpress.com\/\">http:\/\/supportpress.com<\/a> \u662f\u4e00\u4e2aWordpress\u7684\u5b9a\u5236\u6a21\u7248\uff0c\u53ef\u4ee5\u5b9e\u73b0\u5de5\u5355\u7ba1\u7406\u3002\u4ed6\u4eec\u7684<a href=\"http:\/\/supportpress.com\/docs\/\">\u7f51\u7ad9\u4e0a\u8bf4<\/a>\uff1aSupportPress\u662f\u4e00\u4e2a\u7b80\u5355\u7684\u684c\u9762\u652f\u6301\u5de5\u5177\uff0c\u5ba2\u6237\u53ef\u4ee5\u63d0\u4ea4\u5de5\u5355\uff0c\u5e76\u4e14\u5e78\u798f\u7684\u5de5\u7a0b\u5e08\u53ef\u4ee5\u7528\u7f51\u9875\u6765\u56de\u5e94\u5de5\u5355\u3002\u8fd9\u4e2a\u4e5f\u6ca1\u6709\u7528\u8fc7\uff0c\u4e5f\u8981\u53bb\u4f53\u9a8c\u4e00\u4e0b\u3002<\/li>\n<li><a href=\"https:\/\/trello.com\/\">https:\/\/trello.com<\/a> \u7528\u8fc7\uff0c\u4f46\u4e0d\u719f\u6089\u600e\u4e48\u4f7f\u7528\uff0c\u6709to-do-list, \u53ef\u4ee5\u5728\u7ebf\u534f\u4f5c\uff0c\u6ca1\u4eba\u6307\u70b9\uff0c\u4e0d\u77e5\u9053\u89d2\u8272\u8bbe\u7f6e\u662f\u600e\u4e48\u6837\u7684\u3002<\/li>\n<li>\u56fd\u4ea7\u7684&nbsp;<a href=\"http:\/\/www.kf5.com\/\">http:\/\/www.kf5.com<\/a> \uff0c\u770b\u8d77\u6765\u662f\u4e00\u4e2a\u6b63\u5b97\u7684\u684c\u9762\u652f\u6301\u7cfb\u7edf\u4f9b\u5e94\u5546\uff0c\u4f46\u6ca1\u4eba\u63d0\u4f9b\u63cf\u8ff0\uff0c\u4e0d\u592a\u6562\u7528\u3002<\/li>\n<li>\u5f00\u6e90\u514d\u8d39Ticket\u7cfb\u7edf <a href=\"http:\/\/osticket.com\/editions\">http:\/\/osticket.com\/editions<\/a> &nbsp;\u6709\u4eba\u63d0\u4f9b\u4e86\u4e2d\u6587\u8bed\u8a00\u5305 \uff0c<a href=\"http:\/\/ftqq.com\/2012\/11\/osticket-%E4%B8%AD%E6%96%87%E7%89%88\/\">http:\/\/ftqq.com\/2012\/11\/osticket-\u4e2d\u6587\u7248\/<\/a>&nbsp; \uff0c\u6ca1\u7528\u8fc7\uff0c\u4e0d\u77e5\u9053\u6709\u4f55\u7279\u70b9\u3002<\/li>\n<li>\u5f00\u6e90\u514d\u8d39\u7684Trac <a href=\"http:\/\/trac.edgewall.org\/\">http:\/\/trac.edgewall.org<\/a> &nbsp;5\u5e74\u524d\u7528\u8fc7\uff0c\u81f3\u4eca\u4e0d\u4f1a\u7528\u3002\u5f53\u65f6\u4e5f\u662f\u641e\u4e0d\u6e05\u695a\u89d2\u8272\u5b89\u6392\uff0c\u5b57\u4f53\u592a\u5c0f\uff0c\u53c8\u662f\u82f1\u6587\u754c\u9762\uff0c\u4e5f\u6ca1\u5f04\u6e05\u695a\u6d41\u7a0b\u5b89\u6392\uff0c\u4e0d\u77e5\u9053\u662f\u5426\u652f\u6301\u5ba2\u6237\u7528\u90ae\u4ef6\u63d0\u4ea4\u5de5\u95f4\u3002\u6539\u5929\u5b89\u88c5\u4e00\u4e2a\u518d\u6b21\u4f53\u9a8c\u4e00\u4e0b\u3002<\/li>\n<\/ol>\n<p><a name='more'><\/a><br \/>\u4e0e\u5ba2\u6237\u8f6f\u4ef6\u76f8\u5173\u7684\u4e24\u4e2a\u8f6f\u4ef6<\/p>\n<ul>\n<li>Talkdesk\u662f\u4e00\u4e2a \u547c\u53eb\u4e2d\u5fc3\u8f6f\u4ef6\uff0c\u53ef\u4ee5\u8bb0\u5f55\u6765\u7535\u8bb0\u5f55\uff0c\u53ef\u4ee5\u7528IVR\u8bed\u97f3\u63d0\u793a\u7cfb\u7edf\uff0c\u53ef\u4ee5\u548cGoogle Contact\u96c6\u6210\uff0c\u4e5f\u53ef\u4ee5\u548cZendesk\u96c6\u6210\uff1a&nbsp;<a href=\"http:\/\/www.talkdesk.com\/call-center-software\/integrations\/\">http:\/\/www.talkdesk.com\/call-center-software\/integrations\/<\/a>&nbsp; \u8fd9\u4e2a\u6211\u8fd8\u6ca1\u6709\u4f53\u9a8c\u6216\u6d4b\u8bd5\u8fc7\u3002<\/li>\n<li>OPENVBX <a href=\"http:\/\/www.openvbx.org\/\">http:\/\/www.openvbx.org<\/a> \u4f3c\u4e4e\u4e5f\u662f\u4e00\u4e2a\u5ba2\u670d\u7ba1\u7406\u7cfb\u7edf\uff0c\u6211\u5b89\u88c5\u5e76\u4f53\u9a8c\u8fc7\u3002\u53ef\u4ee5\u8f6c\u53d1\u7535\u8bdd\u5230\u522b\u7684\u53f7\u7801\uff0c\u53ef\u4ee5\u6709\u8bed\u97f3\u63d0\u793a\u7cfb\u7edf\uff0c\u662f\u5f00\u6e90\u7684\uff0c\u4e0d\u8fc7\u4f9d\u8d56\u4e8e&nbsp;<a href=\"https:\/\/www.twilio.com\/\">https:\/\/www.twilio.com<\/a> \u7684API\u548c\u8ba1\u8d39\u7cfb\u7edf\uff0c\u63a5\u4e00\u901a\u7535\u8bdd\u8981\u82b11\u7f8e\u5206\uff0c\u6253\u7535\u8bdd\u4e5f\u4e0d\u8d35\uff0c\u8fd8\u652f\u4ed8\u521b\u5efa\u81ea\u5df1\u7684SIP Domain\u3002<\/li>\n<\/ul>\n<p>\u5982\u679c\u4f60\u8def\u8fc7\u6b64\u9875\u9762\uff0c\u5982\u679c\u4f60\u7528\u8fc7\u4ec0\u4e48\u597d\u7684CRM\u8f6f\u4ef6\u3001support ticket \u5e94\u7528\u6216\u5ba2\u6237\u670d\u52a1\u652f\u6301\u8f6f\u4ef6\uff0c\u6073\u8bf7\u63a8\u8350\u3002<\/p>\n<p>\u66f4\u65b0\uff1a\u611f\u8b1d<a href=\"http:\/\/terrywang.net\/\">Terry Wang<\/a>\u7684\u63a8\u85a6 \u7684\u63a8\u85a6:<span style=\"background-color: white; font-family: Arial, Tahoma, Helvetica, FreeSans, sans-serif; font-size: 14px; line-height: 19px; text-align: justify;\">J<\/span>IRA \u53ef\u4ee5\u81ea\u5df1\u67b6\uff0c\u5c31\u662f\u6210\u672c\u9ad8\u4e00\u4e9b 768MB \u5185\u5b58\u7684 VPS \u8d77\uff0c\u8981\u505a\u4e9b\u8bb8\u4f18\u5316\u3002\u672c\u8eab10\u7528\u6237\u8bb8\u53ef\u8bc1\u624d10\u5200\u3002\u6bd4 Trac \/ Redmine \u597d\u7528\u591a\u4e86\u3002 JIRA is the tracker for teams planning and building great products. Thousands of teams choose JIRA to capture and organize issues, assign work, and follow team activity. At your desk or on the go with the new mobile interface, JIRA helps your team get the job done.<br \/><a href=\"https:\/\/www.atlassian.com\/software\/jira\">https:\/\/www.atlassian.com\/software\/jira<\/a><\/p>\n<p>\u5728WIKI\u4e0a\u770b\u4e86<a href=\"http:\/\/blog.devep.net\/virushuo\/\">\u970d\u70ac<\/a>\u63a8\u8350\u7684\u8fd9\u4e2aissue-tracking systems\u5bf9\u6bd4\u9875\u9762\uff0c\u6309\u4e86\u8fd9\u4e2aWIKI\u9875\u9762\u91cc\u7684\u6240\u6709\u6392\u5e8f\u6309\u94ae\u540e\u53d1\u73b0JIRA\u679c\u7136\u662f\u6700\u5f3a\u5927\u7684\uff0c\u96be\u602a\u66fe\u5728Oracle\u5de5\u4f5c\u7684&nbsp;<a href=\"http:\/\/terrywang.net\/\">Terry Wang<\/a>&nbsp; \u53ea\u63a8\u8350\u4e86JIRA\u3002<\/p>\n<div>\u6765\u81ea\u5468\u66d9\u5149\u7684BLOGSPOT\u7a7a\u95f4<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u6700\u8fd1\u5728\u627e\u5ba2\u670d\u8f6f\u4ef6\u3002\u8bb0\u5f55\u4e00\u4e0b\u8c03\u67e5\u7ed3\u679c\u3002 \u5148\u662f\u770b\u5230name.com \u7684 http:\/ <span class=\"readmore\"><a href=\"https:\/\/www.zuola.com\/weblog\/2014\/01\/2264.htm\">Continue Reading &#8230;<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2264","post","type-post","status-publish","format-standard","hentry","category-random"],"views":178,"_links":{"self":[{"href":"https:\/\/www.zuola.com\/weblog\/wp-json\/wp\/v2\/posts\/2264","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.zuola.com\/weblog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.zuola.com\/weblog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.zuola.com\/weblog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.zuola.com\/weblog\/wp-json\/wp\/v2\/comments?post=2264"}],"version-history":[{"count":0,"href":"https:\/\/www.zuola.com\/weblog\/wp-json\/wp\/v2\/posts\/2264\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.zuola.com\/weblog\/wp-json\/wp\/v2\/media?parent=2264"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.zuola.com\/weblog\/wp-json\/wp\/v2\/categories?post=2264"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.zuola.com\/weblog\/wp-json\/wp\/v2\/tags?post=2264"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}